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  Stacktrace: 
   File: (unknown) line (unknown)
     Function: PKPApplication->errorHandler(2, "fopen(/home/journal.trunojoyo.ac.id/public_html/cache/fc-pluginSettings-50-objectsforreviewplugin.php): failed to open stream: Tidak ruang lagi diperangkat", "/home/journal.trunojoyo.ac.id/public_html/lib/pkp/classes/cache/FileCache.inc.php", 86, Array(2))
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     Function: call_user_func_array(Array(2), Array(2))
   File: /home/journal.trunojoyo.ac.id/public_html/classes/plugins/PluginSettingsDAO.inc.php line 50
     Function: GenericCache->get("enabled")
   File: (unknown) line (unknown)
     Function: PluginSettingsDAO->getSetting("50", "objectsforreviewplugin", "enabled")
   File: /home/journal.trunojoyo.ac.id/public_html/lib/pkp/classes/plugins/PKPPlugin.inc.php line 376
     Function: call_user_func_array(Array(2), Array(3))
   File: /home/journal.trunojoyo.ac.id/public_html/lib/pkp/classes/plugins/LazyLoadPlugin.inc.php line 69
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   File: /home/journal.trunojoyo.ac.id/public_html/plugins/generic/objectsForReview/ObjectsForReviewPlugin.inc.php line 57
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   PHP Version: 5.6.40
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ojs2 has produced an error
  Message: WARNING: chmod(): Tidak ada berkas atau direktori seperti itu
  In file: /home/journal.trunojoyo.ac.id/public_html/lib/pkp/classes/cache/FileCache.inc.php
  At line: 89
  Stacktrace: 
   File: (unknown) line (unknown)
     Function: PKPApplication->errorHandler(2, "chmod(): Tidak ada berkas atau direktori seperti itu", "/home/journal.trunojoyo.ac.id/public_html/lib/pkp/classes/cache/FileCache.inc.php", 89, Array(4))
   File: /home/journal.trunojoyo.ac.id/public_html/lib/pkp/classes/cache/FileCache.inc.php line 89
     Function: chmod("/home/journal.trunojoyo.ac.id/public_html/cache/fc-pluginSettings-50-objectsforreviewplugin.php", 420)
   File: /home/journal.trunojoyo.ac.id/public_html/classes/plugins/PluginSettingsDAO.inc.php line 90
     Function: FileCache->setEntireCache(Array(0))
   File: /home/journal.trunojoyo.ac.id/public_html/classes/plugins/PluginSettingsDAO.inc.php line 56
     Function: PluginSettingsDAO->getPluginSettings("50", "objectsforreviewplugin")
   File: (unknown) line (unknown)
     Function: PluginSettingsDAO->_cacheMiss(Object(FileCache), "enabled")
   File: /home/journal.trunojoyo.ac.id/public_html/lib/pkp/classes/cache/GenericCache.inc.php line 63
     Function: call_user_func_array(Array(2), Array(2))
   File: /home/journal.trunojoyo.ac.id/public_html/classes/plugins/PluginSettingsDAO.inc.php line 50
     Function: GenericCache->get("enabled")
   File: (unknown) line (unknown)
     Function: PluginSettingsDAO->getSetting("50", "objectsforreviewplugin", "enabled")
   File: /home/journal.trunojoyo.ac.id/public_html/lib/pkp/classes/plugins/PKPPlugin.inc.php line 376
     Function: call_user_func_array(Array(2), Array(3))
   File: /home/journal.trunojoyo.ac.id/public_html/lib/pkp/classes/plugins/LazyLoadPlugin.inc.php line 69
     Function: PKPPlugin->getContextSpecificSetting(Array(1), "enabled")
   File: /home/journal.trunojoyo.ac.id/public_html/plugins/generic/objectsForReview/ObjectsForReviewPlugin.inc.php line 57
     Function: LazyLoadPlugin->getEnabled()
   File: /home/journal.trunojoyo.ac.id/public_html/lib/pkp/classes/plugins/PluginRegistry.inc.php line 66
     Function: ObjectsForReviewPlugin->register("generic", "plugins/generic/objectsForReview")
   File: /home/journal.trunojoyo.ac.id/public_html/lib/pkp/classes/plugins/PluginRegistry.inc.php line 137
     Function: PluginRegistry->register("generic", Object(ObjectsForReviewPlugin), "plugins/generic/objectsForReview")
   File: /home/journal.trunojoyo.ac.id/public_html/lib/pkp/classes/core/Dispatcher.inc.php line 132
     Function: PluginRegistry->loadCategory("generic", True)
   File: /home/journal.trunojoyo.ac.id/public_html/lib/pkp/classes/core/PKPApplication.inc.php line 178
     Function: Dispatcher->dispatch(Object(Request))
   File: /home/journal.trunojoyo.ac.id/public_html/index.php line 64
     Function: PKPApplication->execute()
  Server info:
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   PHP Version: 5.6.40
   Apache Version: N/A
   DB Driver: mysql
   DB server version: 5.5.68-MariaDB<br/>
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						<title>Strategi Managemen Krisis Divisi Publicity dan Public Relation - Studi Kasus Penarikan Samsung Galaxy Note 7</title>
			<link>https://eco-entrepreneur.trunojoyo.ac.id/jscl/article/view/30336</link>

										<description>&lt;p align=&quot;justify&quot;&gt;&lt;em&gt;Krisis produk menimbulkan ancaman yang signifikan terhadap kemampuan bisnis untuk mempertahankan kepercayaan pelanggan dan pengenalan merek. Penarikan kembali Samsung Galaxy Note 7 tahun 2016 adalah salah satu contoh masalah signifikan di sektor teknologi global yang disebabkan oleh kegagalan fungsi baterai yang mengakibatkan gadget tersebut meledak. Tujuan dari penelitian ini adalah untuk mengkaji rencana manajemen krisis yang digunakan oleh departemen Publisitas dan Hubungan Masyarakat Samsung untuk menangani situasi tersebut. Metodologi kualitatif deskriptif dengan teknik penelitian dokumentasi digunakan, yang melibatkan analisis sumber-sumber sekunder seperti artikel berita, laporan resmi, dan publikasi perusahaan. Hasil dari penelitian ini&lt;/em&gt;&lt;em&gt; menunjukkan bahwa Samsung mengadopsi rencana komunikasi krisis yang mencakup klarifikasi publik, penyelidikan terbuka, penarikan kembali produk secara menyeluruh, kompensasi, dan memperkuat prosedur keselamatan dengan Pemeriksaan Keamanan Baterai 8 poin. Dalam upaya membangun kembali kepercayaan publik, departemen Publisitas dan Humas juga menangkis kontroversi tersebut dengan memperkenalkan produk baru dan memperkuat inisiatif pencitraan merek. Taktik ini berhasil, karena Samsung mampu mempertahankan posisi kompetitifnya di pasar dunia dan memperbaiki reputasi perusahaan dari waktu ke waktu. Hasil studi tersebut menunjukkan bahwa komunikasi yang cepat, transparan, dan terorganisasi sangat penting untuk mencegah kerusakan jangka panjang pada reputasi perusahaan selama tiga tahap krisis: sebelum, selama, dan setelah krisis.&lt;/em&gt;&lt;em&gt;&lt;/em&gt;&lt;/p&gt;&lt;p align=&quot;justify&quot;&gt;&lt;em&gt; &lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;em&gt;Kata kunci: &lt;/em&gt;&lt;/strong&gt;&lt;strong&gt;&lt;em&gt;Menegement Krisis, Samsung Galaxy Note 7, Strategi Publicity dan public Relation&lt;/em&gt;&lt;/strong&gt;&lt;strong&gt;&lt;em&gt;.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;</description>
			
							<dc:creator>Qorinah Noer Fadilah S</dc:creator>
							<dc:creator>Rosa Amelia Bamasputri</dc:creator>
							<dc:creator>Icha Fitriani</dc:creator>
							<dc:creator>Asri Agustina Salsabila</dc:creator>
							<dc:creator>Nur Indah Dwi Prasetyaningsih</dc:creator>
			
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							<dc:date>2025-09-12</dc:date>
				<prism:publicationDate>2025-09-12</prism:publicationDate>
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							<prism:doi>10.21107/jscl.v4i1.30336</prism:doi>
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